Legal
Refund and cancellation policy.
The refund window is designed to be fair before scope is locked, and clear once onboarding, procurement, configuration, or development begins.
Refund window before onboarding completion
Clients may request a refund after purchase and before onboarding is completed and the agreed system specifications have been confirmed in writing.
Scope confirmation and 24-hour cancellation period
After onboarding is completed, Local AI Developer will send a confirmation email summarizing the selected package, system specifications, scope, major workflows, included hardware and services, known exclusions, and next steps. The client has 24 hours from the timestamp of that confirmation email to cancel in writing.
Refund amount during the allowed window
If a client cancels during the allowed refund window, the client may receive 100% of funds paid minus non-recoverable payment processing, bank, wire, transaction, or third-party fees, to the extent allowed by law.
After the 24-hour confirmation window
After the 24-hour confirmation window expires, payments are non-refundable except where required by law or if Botli LLC / Local AI Developer materially fails to deliver the agreed service.
Hardware, custom work, and non-recoverable costs
Once hardware is ordered, configured, shipped, or custom work begins, refunds are not guaranteed and may be reduced or denied based on hardware costs, completed work, third-party fees, custom development, account setup, configuration, procurement, and other non-recoverable expenses.
Custom and Enterprise Builds
Custom Build and Enterprise Build work may involve discovery, workflow mapping, development, custom configuration, and third-party coordination. Once the confirmed scope is accepted or the cancellation period expires, custom work is generally non-refundable.
Support hours
Used support hours are not refundable. Unused support is handled according to the agreed package, scope, or written support terms.
How to cancel
Cancellation must be made in writing by replying to the confirmation email or submitting a contact request that clearly states the order, purchaser name, email, and cancellation request.